Overview
A large enterprise in the tire industry was struggling with manually managing their sales and customer relationship management (CRM) operations. They required a more efficient and customized solution to meet their unique business needs. They approached Alferix to develop a custom CRM solution using Microsoft Power Platform.
Challenge:
The tire reseller had multiple retail locations and was managing its sales and CRM operations manually, which was time-consuming and inefficient. The company was looking for a solution that could automate their processes and provide real-time data to make informed decisions. Additionally, the solution had to be customized to the company's specific requirements and workflows.
Our Solution
Result
Alferix proposed a solution built on Microsoft Power Platform, which includes Power Apps and Power BI. The team created a customized homegrown CRM application that streamlined sales operations and provided a real-time dashboard to track sales data. The dashboard was configured to display data as recent as the last 5 minutes compared to the previous implementation, which only showed data up to 24 hours old.
The CRM solution built by Alferix using Microsoft Power Platform helped the tire reseller to automate their sales operations and improve their efficiency.
The CRM solution allowed the tire reseller to streamline their sales operations, automate their processes, and gain real-time insights into their sales data. The team at Alferix designed the solution to match the company's workflows and customized it to meet their specific needs. This resulted in significant time savings for the company, reducing the manual effort required by over 2,000 man-hours per month.
Key results of the solution:
- Streamlined sales operations resulting in a reduction of over 2,000 man-hours per month.
- Real-time data insights through the dashboard, enabling informed decision-making.
- Increased efficiency of the sales team resulting in improved customer satisfaction.
- Customized solution matched the company's specific workflows and requirements.
Conclusion:
Alferix helped the tire reseller to automate their sales operations and improve their efficiency through a customized CRM solution built using Microsoft Power Platform. The solution resulted in significant time savings and provided real-time insights into sales data, which enabled informed decision-making.
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